Customer Service

Yes. Call (510) 369-0502 and speak directly with one of our experienced family floral designers. We're real, live florists, not a scripted offshore call center. Phone hours are Monday through Friday, 8 AM to 5 PM Pacific, and you can order online 24/7.

Yes. Every arrangement is designed by hand. Call and tell a designer what you have in mind, and if it's a reasonable request and we can get the flowers, we'll make it happen. Designer's Choice — Pick, Click & Go also lets you choose a price from $69.95 to $199.95 and let our designers create something one of a kind.

Call (510) 369-0502 as soon as possible. Funeral and service deliveries get first priority on our routes, and we make every reasonable effort to deliver the same day or the next day.

Delivery is a flat $17.95. That's the full delivery fee, shown up front, with no surprise charges at checkout. Arrangements start at $69.95.

We deliver to the hospital's front desk, main lobby or flower and gift desk, not to the patient's room. Those days are over, and hospitals now control who goes onto patient floors. From there, hospital staff or volunteers (often the hospital auxiliary or volunteer guild) carry the flowers up to the patient. We can only control delivery to that point, but in our experience the staff and volunteers are very good about getting flowers to patients personally. Include the patient's full name and room number if you have it, and check first whether the unit allows flowers, since intensive care units usually don't.

Yes. Deliveries to care communities always go to the front counter or reception staff. Many are locked or secured buildings, especially memory care, and security is tight to protect residents. Staff verify the resident and bring the flowers to them, including residents in long-term care or rehabilitation. Elderly residents can be more vulnerable to outside exposure, so drivers don't go to rooms. Include the resident's full name and room or apartment number. In memory care, a simple arrangement or plant without small decorations is the safest choice.

Hospitals and care facilities restrict access to patient and resident areas to protect people whose health may be fragile. So we hand flowers to the front desk, reception or volunteer desk, and their staff deliver them personally. It keeps patients safe, and in our experience the flowers still get there.

Sending flowers is an emotional purchase. It might be sympathy, an apology, a celebration or a get-well wish, and the people we deliver to are often going through something important. As real florists, we take an ethical responsibility to protect your intention: we verify funeral and service details, confirm hospital and care-facility procedures, and if anything about an order doesn't look right, we call you before we deliver. We know the hospitals, care communities and funeral homes across the Bay Area, and we use that familiarity to get your flowers where they need to go.