Sending flowers should be easy for everyone, including shoppers who use a screen reader, keyboard navigation, voice control, screen magnification or larger text. This page explains what we do to keep bloomfresh.com usable, and how to reach us if something gets in your way.
What we aim for
We use the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, as our guide when we build and update the site. In practice that means:
- Text descriptions (alt text) on product and page photos
- Headings and labels that say what each section and form field is for
- Pages that can be used with a keyboard, with a visible focus outline
- Text sizes and color contrast chosen to stay readable on phones and computers
- Layouts that fit small screens without sideways scrolling
Where we are still working
We add and update pages often, and some parts of the site, including features and checkout pages provided by Shopify, may not yet meet every guideline. We review new pages as we add them and fix problems as soon as we find them.
Prefer to order by phone?
If any part of the site is hard to use, call us at (510) 369-0502, Monday to Friday, 8 AM to 5 PM Pacific. One of our florists will help you choose an arrangement, pick the delivery date and place the order with you over the phone, at the same prices and the same $17.95 delivery fee.
Tell us about a barrier
If something on the site doesn't work for you, please tell us which page you were on, what you were trying to do and the device or assistive tool you use. Reach us by phone or through our Contact page. We read every message and use it to make the site better.
Last reviewed: November 5, 2026.